Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the SensePC platform ("SensePC") and related services (collectively, the "Services"), which are provided by Senseminder LLC ("Senseminder", "we", "our", or "us"). SensePC includes Sense PC (virtual desktop / cloud PC), Sense Cloud (cloud storage), our website, applications, dashboards, support tools, billing systems, and related features.

By creating an Account, purchasing or redeeming a plan, adding wallet funds, using promotional credits, launching a Sense PC, uploading Content, or otherwise using the Services, you agree to these Terms. If you disagree, do not use the Services.

Our Privacy Policy explains how we collect, use, share, and protect personal information. By using the Services, you acknowledge our Privacy Policy and any applicable product-specific notices.

1.1 Modifications to Terms

We may modify these Terms from time to time. For material changes, we will provide notice through email, dashboard notice, website notice, or another reasonable method. Continued use after changes become effective constitutes acceptance of the updated Terms.

1.2 Important Cloud PC Notice

SensePC provides access to cloud-hosted computing resources. Performance, availability, compatibility, latency, game behavior, third-party software behavior, and connection quality may vary based on many factors, including your selected SensePC location, internet connection, device, browser or client, third-party networks, game servers, software configuration, and cloud provider capacity.

2. Definitions

For purposes of these Terms of Service, the following definitions apply:

• "Services" — Sense PC, Sense Cloud, website, platform, applications, dashboard, support tools, billing tools, and related features.
• "Sense PC" — A cloud-hosted virtual desktop or cloud PC environment provisioned through the SensePC platform.
• "Sense Cloud" — Cloud file storage associated with your Account, separate from Sense PC local SSD storage.
• "User" or "You" — The individual or entity using the Services.
• "Account" — Your registered SensePC account, including any personal, business, team, or managed workspace account.
• "Content" — Data, files, screenshots, logs, applications, configurations, messages, materials, or other information you upload, submit, store, transmit, create, install, or process through the Services.
• "Subscription" — A paid access plan for Sense PC, Sense Cloud, or other paid features.
• "Wallet" — A prepaid balance associated with your Account, which may include paid wallet funds, promotional credits, cashback, refunds, or other credits.
• "Promotional Credits" — Signup credits, coupons, referral credits, trial credits, promotional balance, or similar non-cash credits issued at Senseminder's discretion.
• "SensePilot" — SensePC's AI-assisted support, onboarding, recommendation, and guidance feature. SensePilot may answer public questions, help users choose a configuration, summarize support information, and provide signed-in account guidance where available.
• "Risk Signals" — Technical, behavioral, account, network, payment, device, browser, IP, ISP, region, timezone, location-related, operating-system, session, and usage signals used to protect the platform, evaluate promotion eligibility, detect abuse, investigate support issues, and enforce these Terms.

3. Account Registration & Security

3.1 Account Creation and Eligibility

• Provide accurate, current, and complete information when creating or updating your Account.
• You must be at least 16 years old to create an Account or use the Services directly.
• If a parent or legal guardian allows a minor to use SensePC, the parent or legal guardian must create, own, control, and supervise the Account and remains responsible for all activity, billing, Content, downloads, installed software, and compliance with these Terms.
• One Account is permitted per person or legal entity, unless we approve otherwise in writing.
• You may not create or use multiple Accounts to bypass usage limits, billing rules, promotional eligibility, risk controls, restrictions, or enforcement actions.

3.2 Password Security

• Maintain the confidentiality of your login credentials and do not share them with any unauthorized third party.
• Enabling multi-factor authentication (MFA) is strongly recommended to help protect your Account.
• You are responsible for all activity that occurs under your Account, including any actions taken by authorized users or anyone who accesses your Account using your credentials.

If you believe your Account has been compromised, you must notify us promptly at support@sensepc.com and take steps to secure your Account, including changing your password and enabling MFA where available.

3.3 Account Verification and Risk Review

We may require additional verification, limit access, deny promotions, suspend activity, or review your Account if we detect suspicious activity, duplicate Account signals, payment risk, disposable email usage, chargeback activity, unusual resource use, location mismatch, prohibited conduct, or other risk indicators.

For platform safety, fraud prevention, promo abuse prevention, duplicate-account detection, service reliability, and support investigations, we may collect and evaluate Risk Signals, including device hashes or device identifiers, browser information, user-agent, IP address, ISP, ASN, region, country or city-level location, timezone, language, operating system, screen/device characteristics, VPN/proxy/datacenter/Tor indicators, signup/login/build/session behavior, payment and chargeback patterns, and selected SensePC region.

You may not spoof, hide, manipulate, rotate, or falsify Risk Signals to obtain promotions, bypass restrictions, evade enforcement, avoid billing rules, or misrepresent your eligibility. We may keep exact risk scoring, eligibility logic, abuse-detection thresholds, and internal investigation methods confidential to protect the Services from abuse.

If you believe a promotion, risk, fraud, billing, or safety decision was made in error, contact support@sensepc.com. We may review the Account, but we are not required to disclose confidential detection logic, security controls, third-party risk signals, or proprietary scoring.

4. Description of Services

Senseminder LLC provides cloud-based Services through the SensePC platform. The Services include Sense PC (virtual desktop / cloud PC) and Sense Cloud (cloud storage), along with our website, applications, dashboards, support tools, billing systems, and related features.

4.1 Sense PC (Virtual Desktop)

Sense PC provides remote access to a cloud-hosted desktop environment. Your Sense PC is provisioned based on your selected configuration, Subscription, selected location, and availability, and may include resources such as CPU, memory, GPU, storage, operating system, and networking.

4.2 Sense PC Lifecycle Controls

Sense PC instances are managed through the SensePC dashboard. Depending on availability, plan limits, Account status, payment status, and configuration, you may be able to create, start, stop, connect, resize, schedule, assign, and delete a Sense PC.

⚠️ Storage downgrade (reducing allocated disk size) is not supported.

4.3 Operating System Options

Your Sense PC may include access to a pre-configured operating system installed during provisioning. Supported options may include Microsoft Windows and Linux, depending on configuration, selected location, availability, and licensing requirements.

4.4 Storage Within Sense PC

Sense PC storage may include a primary disk used for system files and user data, and may support additional disks for expanded capacity depending on your plan or configuration. Sense PC storage is separate from Sense Cloud and may be deleted when the associated Sense PC is deleted.

4.5 Monitoring, Scheduling, Idle Timeout, and Notifications

The dashboard may display usage and performance indicators such as CPU utilization, memory load, connection status, runtime, and instance uptime. Senseminder may also provide scheduling features that allow automatic start and stop times. Sense PCs may automatically stop after inactivity; by default, idle timeout may be set to 6 hours and may be configurable by the Owner or Administrator. We may send system notifications related to usage, billing, performance, scheduling, security, support, or Service updates via the dashboard and/or email.

4.6 User Management and Access Controls

Senseminder supports role-based controls to help manage access to Sense PC within an organization, team, family, or managed account. Roles may include Owner, Administrator, and Member, each with different permissions. Owners and designated Administrators may invite users, assign resources, remove access, view certain usage and billing information, and manage resources as permitted by the Services.

A Sense PC can be assigned to only one User at a time. Assignment or removal rules may require that the Sense PC be stopped.

⚠️ Each Sense PC can only be assigned to one User at a time.

4.7 Support

Support may be provided through email and/or an in-app support ticket system. Response times and available support options may vary by Subscription tier, issue severity, Account status, and support volume.

4.8 Access Methods and Connectivity Requirements

You may be able to manage your Account, billing, support tickets, and certain dashboard features from supported browsers or devices. Actual Sense PC remote desktop sessions are intended for supported desktop or laptop browsers, Mac, Windows, and supported native desktop clients where available. SensePC does not currently guarantee cloud PC session access, gameplay, or desktop streaming from mobile devices.

Use of the Services requires a compatible device and a stable internet connection. You are responsible for your devices, local configuration, browser/client, operating system permissions, internet connection, ISP, Wi-Fi, VPN, and network environment.

4.9 Sense Cloud (Cloud Storage)

Sense Cloud is a cloud storage Service that allows you to store, organize, and manage Content in your Account. Sense Cloud may include features such as uploading and downloading files, browsing and searching files, organizing files into folders, and viewing file metadata.

4.10 Sharing, Links, and Collaboration (If Available)

Sense Cloud may allow you to share Content using links or other sharing controls, depending on the features made available in your Account. If you share Content, you are responsible for selecting the correct recipients, configuring permissions appropriately, and ensuring you have the right to share the Content. We are not responsible for disclosures caused by your sharing settings or actions.

4.11 Duplicate Detection and File Management

Sense Cloud may provide duplicate detection or file management tools designed to help identify or manage duplicate files. These tools are provided for convenience and may not detect every duplicate or instance. You are responsible for reviewing results before deleting or modifying Content.

4.12 Relationship Between Sense PC and Sense Cloud

Sense Cloud is a standalone cloud storage system and is not an attached drive or automatic extension of Sense PC. Any transfer or backup of Content between Sense PC and Sense Cloud is performed manually by you through the available user interface features.

4.13 Platform Optimization and Resource Management

To maintain stability, security, capacity, billing integrity, and performance, we may apply operational measures such as capacity management, backend optimization, resource allocation changes, rate limits, idle timeout enforcement, abuse-prevention checks, and risk-based restrictions. In certain cases, inactive, unpaid, underutilized, suspicious, or policy-violating Sense PCs may be paused, stopped, restricted, or removed as permitted by these Terms.

4.14 Infrastructure & Hosting Providers (AWS)

Senseminder uses trusted third-party cloud infrastructure providers to operate the Services. Sense PC is provisioned and hosted using Amazon Web Services ("AWS"), including Amazon EC2 (Elastic Compute Cloud) for compute resources. Sense Cloud uses AWS services including Amazon S3 (Simple Storage Service) for storing Content and related storage operations.

By using the Services, you understand that Content and workloads may be processed and stored in AWS data centers. Your use of the Services is also subject to compliance with applicable third-party terms and policies, including AWS terms and acceptable use requirements.

4.15 SensePilot and AI-Assisted Features

SensePilot may provide AI-assisted support, onboarding, configuration recommendations, troubleshooting, account guidance, product education, and related assistance. SensePilot responses are for convenience and may be incomplete, inaccurate, unavailable, delayed, or based on limited information. SensePilot does not replace your responsibility to review the final configuration, pricing, region, storage, billing plan, compatibility, and third-party requirements before creating or using a Sense PC.

SensePilot may use public SensePC knowledge, product documentation, FAQ content, pricing guidance, support information, and signed-in account context where available and permitted. We may log SensePilot prompts, messages, recommendations, feedback, and related usage data to provide support, improve reliability, maintain safety, investigate abuse, and operate the Services as described in our Privacy Policy.

SensePilot is not a guarantee that a game, application, model, driver, anti-cheat system, license, region, performance target, or third-party workflow will work. You should verify important recommendations before relying on them, especially for paid usage, large file transfers, production workloads, business decisions, or third-party software compatibility.

5. Subscription Terms

Senseminder offers subscription-based and usage-based billing for Services provided through SensePC. This section outlines plan types, billing triggers, renewals, prepaid wallet rules, promotions, and Sense Cloud billing.

5.1 Plan Types: Hourly, Daily, Monthly

SensePC offers the following Sense PC subscription plans:

• Hourly Plan: Compute charges apply when the Sense PC is running, calculated in one-hour increments. Usage of less than 60 minutes may be rounded up to a full hour.
  ⚠️ SSD storage charges (Main Disk and any Additional Disks) may continue to apply even when the Sense PC is stopped, as these volumes remain allocated for your use.
• Daily Plan: A flat daily rate is charged upfront upon Sense PC creation and every 24 hours thereafter, regardless of whether the Sense PC is running or stopped. Daily plans include up to 10 total hours of Sense PC runtime per 24-hour cycle (the "Daily Usage Limit"). If you reach the Daily Usage Limit, your Sense PC may be automatically stopped within one (1) hour, and you may not be able to start it again until the next daily cycle begins.
• Monthly Plan: A flat monthly fee is charged in advance and renews every 30 days, covering Sense PC usage for the term, regardless of instance state (running or stopped). Monthly plans include up to 180 total hours of Sense PC runtime per 30-day term (the "Monthly Usage Limit"). If you reach the Monthly Usage Limit, your Sense PC may be automatically stopped within one (1) hour, and you may not be able to start it again until the next monthly term begins.

You may select a plan during Sense PC setup or change it later through the SensePC dashboard, subject to eligibility, availability, wallet balance, configuration limits, and any upgrade/downgrade rules shown in the dashboard or build dialog.

5.2 Subscription Start Date

Your subscription period begins upon one of the following events:

• Successful Sense PC creation (for Hourly, Daily, or Monthly plans)
• Initiating any upload or activity in Sense Cloud (e.g., uploading files or generating storage usage)
• Confirming an upgrade, add-on, storage change, or renewal in the dashboard

This marks the start of your billing obligations under the selected plan(s), regardless of actual usage thereafter. Billing follows the terms applicable to the plan(s) and any usage-based or tiered pricing shown in the SensePC dashboard.

5.3 Upfront Billing Policy

Subscription fees for Sense PC (Hourly, Daily, Monthly) and Sense Cloud are charged upfront at the beginning of each billing cycle or billing unit, as applicable:

• Hourly Plan: Charges are applied when a billable hourly unit begins (such as when you start a Sense PC).
• Daily Plan: Charges are applied when a new 24-hour cycle begins.
• Monthly Plan: Charges are applied at the start of each 30-day term.

This may also apply to:

• Sense Cloud tier billing (at cycle start and/or when a tier threshold is crossed)
• Additional disk volumes (when provisioned)
• Plan upgrades, configuration changes, or add-ons

⚠️ Except where expressly stated in these Terms or required by applicable law, we do not provide proration, postpaid billing, refunds, or credits for unused time. You are responsible for maintaining a sufficient wallet balance to avoid service interruptions.

5.4 Activation & Billing Triggers

Billing may be triggered by the following:

• Sense PC instance creation or resumption
• Instance remains running
• Billing cycle auto-renews
• Additional Disks are provisioned
• Instance is resized or upgraded
• Sense Cloud tier thresholds are crossed
• Promotional or paid wallet eligibility changes

5.5 Automatic Renewal

Plans may be set to auto-renew by default at the end of their respective billing cycles. Before you enroll in an auto-renewing plan, we will disclose the renewal price, billing frequency, renewal cycle, cancellation method, and any applicable usage limits through the website, dashboard, checkout flow, build dialog, or related product interface.

By confirming purchase, enabling auto-renewal, or continuing an auto-renewing plan, you authorize recurring charges to your wallet balance or selected payment method until canceled. You may cancel auto-renewal through the dashboard where available or by contacting support@sensepc.com. Cancellation stops future renewal charges but does not automatically refund amounts already charged for the current billing cycle, except where required by law or expressly stated in these Terms.

We aim to present automatic-renewal, trial conversion, recurring billing, and cancellation terms clearly before enrollment and to provide a reasonable cancellation method. If applicable law gives you additional renewal, reminder, cancellation, refund, or notice rights, those rights apply even if they are not fully described here.

⚠️ No refunds will be issued for unused time once a billing cycle begins, except where required by law or expressly stated in these Terms.

⚠️ If you're on the Hourly Plan and the instance remains stopped, compute charges will not apply — but SSD storage costs may still be billed hourly.

5.6 Trial Period, Signup Credits, Promotions, Cashback, and Promo Eligibility

Senseminder may, at its discretion, offer limited-time free trials, signup credits, promotional credits, cashback, coupons, referral credits, or similar incentives. Trial and promotional terms will be disclosed at the time of offer and are subject to change, limitation, denial, reversal, or discontinuation at any time to the extent permitted by law.

Promotional credits, signup credits, cashback, coupons, referral credits, or trial credits are discretionary, non-transferable, non-withdrawable, and have no cash value unless we expressly state otherwise in writing. Promotions may be limited by location, plan, configuration, Account history, payment method, supported service area, selected region, device/network signals, or other eligibility criteria.

Signup promotions are available only to eligible new users and may apply only to eligible plans or configurations shown in the build dialog or promotional offer. Unless the build dialog or offer states otherwise, signup promotion eligibility may be limited to Xtreme Core and any other eligible plan or configuration expressly shown at the time of offer.

To protect promotions and platform safety, we may evaluate Risk Signals before or after issuing credits, including device hash or device identifiers, browser information, user-agent, IP address, ISP, ASN, VPN, proxy, datacenter, or Tor indicators, region, timezone, language, operating system, approximate location, selected SensePC region, signup/login/build/session behavior, payment history, chargeback activity, duplicate-account signals, disposable email signals, naming patterns, and other technical or behavioral indicators.

Creating multiple Accounts, using disposable email addresses, using false or misleading information, rotating IPs or devices to obtain extra credits, mismatching location/timezone/region signals, using VPNs or proxies to misrepresent eligibility, manipulating payment methods, attempting to bypass eligibility checks, or otherwise misusing promotions may result in denial, reversal, removal, or forfeiture of credits; suspension or termination; loss of access to promotional resources; and denial of refunds to the extent permitted by law.

We are not required to disclose exact promo eligibility thresholds, abuse-detection rules, device fingerprinting logic, risk scores, or internal review methods because doing so could weaken platform safety. You may contact support@sensepc.com if you believe a promo decision was made in error.

If your wallet balance becomes insufficient during a trial or promotional period, your Sense PC may be automatically stopped, Sense Cloud may be paused, and billing from your wallet may begin if the Service remains active and funds are available.

5.7 Wallet System

All charges are deducted from your Senseminder Wallet, a prepaid digital balance associated with your Account. Wallets can be topped up via accepted payment methods such as credit/debit cards processed by Stripe.

Wallet balances may include paid wallet funds, promotional credits, cashback, refunds, or other credit types. Paid wallet funds, promotional credits, and cashback may be treated differently. Promotional credits and cashback are not cash, are not withdrawable, are not transferable, and may be limited to eligible Services, plans, configurations, locations, or time periods.

If your Account is suspended or terminated for fraud, abuse, chargeback activity, prohibited conduct, duplicate-account abuse, payment risk, or violation of these Terms, promotional credits and cashback may be forfeited to the extent permitted by law.

If your wallet balance becomes insufficient:

• Your Sense PC may be automatically stopped
• Sense Cloud services may be paused or suspended
• You may receive low-balance notifications
• Auto-recharge (if enabled) may attempt to refill your wallet
• Sense Cloud may resume automatically upon wallet recharge

⚠️ Stopped Sense PCs will not automatically resume upon recharge.

5.8 Intelligent Tier for Sense Cloud

Sense Cloud uses an auto-tiered billing model based on total storage usage across a 30-day cycle. Tiers increase in 20GB increments. Charges may be based on the highest usage observed during the cycle. Usage reductions may not lower the active tier mid-cycle, and billing resets at the start of each new 30-day cycle.

• Tier thresholds are calculated in 20GB increments.
• Charges apply based on storage usage during the billing cycle.
• The tier may be determined by the highest usage observed during the cycle.
• Reducing usage may not reduce your tier until the next 30-day cycle.
• Billing resets at the start of each new 30-day cycle.

You cannot manually upgrade or downgrade your tier. The system may automatically adjust billing based on observed usage.

If your usage exceeds 1,000 GB, you may need to contact support to request higher storage allocation.

6. Fees & Payment

6.1 Subscription Fees

• Fees are displayed on the SensePC website and/or in the dashboard at the time of purchase.
• Subscription charges are billed in advance (upfront billing).
• All prices are in USD unless stated otherwise.
• Taxes, payment processor fees, currency conversion fees, or bank fees may apply where required or charged by third parties.

6.2 Payment Methods

• Credit/debit cards processed via Stripe.
• Wallet balance (prepaid credits), where available.

6.3 Authorization to Charge

You authorize Senseminder to charge your selected payment method and/or wallet balance for all fees incurred, including recurring subscription charges, usage-based charges, add-ons, storage charges, taxes, and any other amounts you authorize at the time of purchase or renewal.

6.4 Failed Payments, Chargebacks, and Payment Abuse

If a payment fails, we may attempt to process the payment again and may notify you using the contact information associated with your Account.

• We may notify you via email or dashboard notice.
• Service may be suspended after 7 days of non-payment.
• Your Account may be terminated after 30 days of non-payment.

We may suspend, stop, restrict, or delete access to paid resources sooner where payment failure, chargeback, fraud risk, abuse, legal risk, or infrastructure risk requires immediate action. A chargeback, payment dispute, unauthorized payment claim, or payment reversal may result in Account review, Service suspension, loss of promotional eligibility, removal of unpaid resources, collection activity, and denial of future service to the extent permitted by law.

We may combine payment status with Risk Signals, account history, device/network indicators, promo history, chargeback history, and usage patterns when evaluating payment abuse, card testing, unauthorized payment activity, refund eligibility, promo eligibility, or whether to continue providing the Services.

6.5 Refunds & Credit Policy

Subscription fees, usage charges, storage charges, promotional credits, cashback, signup credits, trial credits, and non-cash credits are non-refundable except in the following situations. Paid wallet funds may be refundable only where required by applicable law or where Senseminder approves a refund after account, payment, fraud, usage, and chargeback review.

• Service unavailability: If the Services are unavailable for more than 48 consecutive hours, we may issue a prorated service credit for the affected period, subject to the exclusions in these Terms.
• Duplicate charges: If you are charged twice for the same subscription or transaction, you must notify us within 30 days and we will issue a refund or credit after verification.
• Legal requirements: Refunds may be provided where required by applicable law.

6.6 Refund and Credit Exclusions

Refunds or credits are generally not provided for:

• User-selected wrong configuration, plan, operating system, storage size, or selected location.
• Poor performance caused by your local device, internet connection, distance from selected location, Wi-Fi, ISP, VPN, browser/client, or third-party network.
• Third-party game, launcher, anti-cheat, software, account, server, or licensing issues.
• User-installed software, malware, cracked launchers, pirated software, unauthorized tools, or prohibited activity.
• Unused time after a billing cycle begins.
• Deleted resources or data loss caused by user action.
• Promotional credits, cashback, signup credits, or trial credits, except where required by law.
• Account suspension or termination caused by fraud, abuse, chargeback activity, nonpayment, or violation of these Terms.

7. Upgrades, Downgrades & Add-ons

You may be able to change your subscription plan and adjust certain resources through the SensePC dashboard, subject to availability, wallet balance, Account status, your Subscription, selected location, and any limits shown in your Account.

7.1 Changing Subscription Plans

You may change your Sense PC subscription plan (Hourly, Daily, Monthly) from your dashboard. Each Sense PC is billed separately. Changes to one Sense PC do not affect other Sense PCs under your Account.

The following rules apply:

• Upgrades (e.g., Hourly → Daily or Monthly, or Daily → Monthly): Upgrades take effect immediately after the upgrade is confirmed and payment is successfully processed. You will be charged the applicable upgrade amount at the time of upgrade.
• Downgrades (e.g., Monthly → Daily or Hourly, or Daily → Hourly): Downgrades take effect at the start of the next billing cycle. A downgrade may be restricted if your current configuration or usage would exceed the limits of the lower plan.

Senseminder does not provide prorated refunds for unused time on your prior plan when you upgrade or switch plans, except where required by applicable law or as explicitly stated in these Terms.

7.2 Adding Storage Disks

Additional Disks may be added to your Sense PC for increased capacity (if available). Charges may be applied at the time the add-on is confirmed (or as shown in the dashboard). Additional Disks may not be removable once provisioned.

⚠️ Storage downgrade is not supported. Once storage is allocated, disk size cannot be reduced.

7.3 Effective Date of Changes

Upgrades take effect immediately upon confirmation and successful payment. Downgrades and certain reductions may take effect at the start of the next billing cycle, unless we explicitly state otherwise in writing.

7.4 Your Responsibility to Backup

Before initiating a downgrade, resource change, storage change, assignment change, or instance deletion, you are responsible for backing up your Content and confirming that you will not lose access to any data or files you need.

• Backing up all relevant data and files
• Ensuring no critical files depend on resources scheduled to be removed, reduced, stopped, reassigned, or changed

Senseminder is not liable for data loss, unavailability, license loss, software incompatibility, or configuration loss resulting from user-initiated changes, including downgrades, deletions, assignments, stops, or resource modifications.

8. Software License & Usage

When you access or use SensePC, including Sense PC and Sense Cloud, we grant you a limited license to use the Services subject to these Terms.

8.1 Non-Exclusive, Non-Transferable License

Senseminder grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services for your internal and lawful purposes, only as permitted by these Terms and your active Subscription.

You may use the Services only within the intended scope of your plan, configuration, selected location, Account status, and any limits shown in your Account or dashboard.

8.2 Use Restrictions

You agree not to engage in any of the following prohibited activities:

• Reverse engineering, modifying, decompiling, disassembling, or attempting to discover the source code of any part of SensePC, including any client applications, SDKs, or related components, except to the extent such a restriction is prohibited by applicable law.
• Copying, reproducing, distributing, selling, sublicensing, renting, leasing, or otherwise commercializing the Services or any portion of them, except as expressly permitted by Senseminder in writing.
• Reselling, renting, sublicensing, sharing, pooling, brokering, or providing third-party access to SensePC resources, including as a public server, hosting service, VPN/proxy endpoint, shared gaming service, bot farm, rendering farm, or compute resale service, unless we expressly approve it in writing.
• Using Sense PC or Sense Cloud for unauthorized, abusive, or resource-intensive activities, including:
  • Cryptocurrency mining or blockchain validation
  • Server hosting (e.g., web servers, game servers, VPN endpoints, proxies, relay nodes)
  • Mass automation, bot farms, account farming, scraping, or coordinated inauthentic behavior
  • Stress testing, network flooding, denial-of-service activity, exploit testing, or unauthorized scanning
  • Penetration testing or vulnerability testing without written authorization
  • Game cheating, anti-cheat bypass, cracked launchers, license-bypassing, pirated software, or circumvention-related activity
• Using the Services in a way that violates applicable laws or regulations, including export controls, data privacy requirements, consumer protection laws, or intellectual property laws.
• Bypassing, disabling, or interfering with security-related features, access controls, authentication, usage limits, billing rules, promo eligibility checks, or other mechanisms designed to restrict, bill, secure, or monitor use of the Services.

⚠️ Violations of these restrictions may result in suspension or termination of your Account and access to the Services, with or without notice, and without refund to the extent permitted by applicable law.

8.3 Open Source Licenses (If Applicable)

Certain components of the Services may include open source software subject to applicable open source licenses. Your use of those components is governed by the relevant license terms. To the extent a license requires, those terms may control over parts of these Terms.

Where required or applicable, we may make relevant open source notices available through the Services or upon request.

8.4 Device and Access Limitations

Your use of the Services may be subject to limits based on your Subscription, configuration, Account status, selected location, and availability, including:

• Concurrent session limits
• Device access restrictions
• Location-based limitations
• Runtime, storage, plan, or wallet-balance limits

You may access Sense PC only through approved methods (such as supported web browsers, supported desktop clients, or other approved interfaces) and may not bypass security protocols or use unauthorized connection methods.

8.5 Third-Party Games, Apps, Launchers, and Anti-Cheat

Third-party games, launchers, stores, anti-cheat systems, streaming platforms, developer tools, and software accounts are governed by their own terms and policies. SensePC does not control whether a third-party game, launcher, anti-cheat system, account provider, or software vendor allows use from a cloud PC, virtual machine, remote desktop, GPU server, or data center IP address.

SensePC is not responsible for third-party account bans, restrictions, license issues, anti-cheat blocks, software incompatibility, launcher errors, game server issues, game performance issues, or loss of access caused by third-party services.

8.6 AI, GPU, Rendering, and Development Workloads

AI, machine learning, rendering, development, or GPU workloads are permitted only within the limits of your plan, applicable law, third-party terms, infrastructure capacity, and acceptable use rules. You may not use SensePC for unlawful model training, scraping, credential harvesting, malware generation, evasion tooling, spam, deepfake abuse, unauthorized data processing, or workloads that materially disrupt the platform.

8.7 AI-Assisted Output and Recommendation Limitations

AI-assisted features, including SensePilot, may generate recommendations, explanations, summaries, support guidance, code suggestions, configuration guidance, or other outputs. These outputs may be wrong, incomplete, outdated, or unsuitable for your particular use case. You are responsible for reviewing outputs and deciding whether to rely on them.

SensePilot and other AI-assisted features do not provide legal, medical, financial, tax, security-certification, compliance-certification, or professional advice. Do not use AI-assisted outputs as the sole basis for high-risk, regulated, safety-critical, financial, medical, legal, or compliance decisions.

9. User Content & Data

9.1 Data Ownership

You retain ownership of all Content you upload, create, or store using the Services. You grant Senseminder the limited rights necessary to host, process, transmit, store, secure, back up, troubleshoot, display, and provide the Services for you and your authorized users.

9.2 Backup Responsibility

You are responsible for maintaining backups of your Content. While we may implement redundancy and operational safeguards, we do not guarantee that Content will be recoverable in all circumstances, and we are not liable for data loss except where required by applicable law.

9.3 Post-Termination Data Handling

If your Account is terminated or closed, we may handle data as follows:

• 30-day grace period: Your data may remain accessible for retrieval, subject to Service availability and any legal, billing, fraud, chargeback, security, or provider requirements.
• After 31 days: Sense PC instances and Sense Cloud files may be permanently deleted.
• After 90 days: Your Account profile information and related metadata may be permanently deleted, except where retention is required by law or for legitimate business purposes.
• Billing records: Billing and payment records may be retained for up to 7 years to comply with tax, accounting, audit, chargeback, and legal obligations.

The grace period may not apply if the Account was suspended or terminated for fraud, abuse, nonpayment, chargeback activity, security risk, illegal activity, prohibited content, violation of these Terms, or where immediate deletion, preservation, or restriction is required by law, provider policy, or security needs.

9.4 Data Retrieval During Grace Period

• Email support@sensepc.com to request a data export.
• Available formats may include ZIP archive, JSON, or CSV, depending on the data type.
• We will make reasonable efforts to process eligible export requests within a commercially reasonable timeframe. Timing may depend on Account status, data size, security review, payment status, legal holds, system availability, and the nature of the requested data.

9.5 Security, Risk, and Operational Metadata

Security logs, billing records, support records, Risk Signals, fraud indicators, promo eligibility records, abuse investigation records, infrastructure logs, SensePilot interaction records, and similar operational metadata may be handled separately from user Content. We may retain this information for security, fraud prevention, legal, accounting, tax, chargeback, provider-compliance, service-reliability, support, and enforcement purposes as described in our Privacy Policy.

Closing your Account or deleting a Sense PC may remove access to user Content, but it does not necessarily delete records we are legally or operationally permitted to keep, including records needed to investigate fraud, enforce these Terms, resolve disputes, process billing, or protect the Services.

10. Acceptable Use / Code of Conduct

You agree to use the Services responsibly and in compliance with applicable laws, these Terms, third-party provider rules, and acceptable use requirements. You agree not to:

• Engage in illegal activities or otherwise violate applicable laws, regulations, sanctions, export controls, or third-party rights.
• Upload, transmit, store, generate, or distribute malware, viruses, ransomware, spyware, botnets, credential stealers, phishing pages, exploit kits, or other harmful code or content.
• Interfere with or disrupt the security, integrity, billing, availability, or performance of the Services, AWS infrastructure, third-party services, or other users.
• Use the Services for cryptocurrency mining, blockchain validation, token farming, or similar resource-intensive activity without written authorization.
• Circumvent, disable, or bypass usage limits, rate limits, access controls, authentication, billing rules, promo eligibility checks, or security measures.
• Create fake Accounts, duplicate Accounts, use disposable email addresses, or create misleading Accounts to obtain promotional credits, avoid restrictions, or bypass enforcement.
• Spoof, falsify, rotate, manipulate, or hide device, browser, operating-system, IP, ISP, timezone, location, VPN/proxy, region, payment, session, or other Risk Signals to obtain promotions, bypass safety controls, evade enforcement, avoid charges, or misrepresent eligibility.
• Abuse SensePilot or other AI-assisted features through prompt-injection attempts, data exfiltration attempts, automated scraping, model-output harvesting, security-control bypass attempts, spam, harassment, fraud, malware, evasion tooling, or other prohibited conduct.
• Commit payment fraud, card testing, stolen-card use, unauthorized payment activity, chargeback abuse, or wallet/promo/cashback manipulation.
• Use cracked games, pirated software, unauthorized launchers, license-bypassing tools, game cheats, anti-cheat bypasses, account farming tools, or software that violates third-party terms.
• Operate public servers, game servers, web servers, proxy services, VPN endpoints, relay services, spam tools, scraping tools, or bot farms without written authorization.
• Conduct unauthorized scanning, penetration testing, vulnerability testing, denial-of-service activity, stress testing, exploit development, or network attacks.
• Store, transmit, or facilitate child sexual abuse material, sexual exploitation content, terrorist content, violent threats, doxxing, harassment, non-consensual intimate content, or content that is illegal or severely harmful.
• Share your login credentials with unauthorized third parties or allow others to access your Account without permission.
• Use the Services in a manner that violates AWS, Stripe, payment network, software vendor, game launcher, or other third-party platform terms that apply to your use.

We may investigate suspected violations and may suspend, restrict, stop, delete, or terminate access to the Services as permitted by these Terms and applicable law. We may also preserve evidence, report activity to providers or authorities, and deny refunds or promotional eligibility to the extent permitted by law.

11. Storage & OS Licensing

This section explains how Sense PC SSD disks are provisioned, how Sense Cloud differs from Sense PC storage, and how operating system licensing is handled.

11.1 Sense PC Storage

Each Sense PC includes a primary SSD disk (the “Main Disk”). The Main Disk is used for system files and user data, and may include:

• The operating system (Windows or Linux, depending on your configuration)
• Preinstalled tools and applications (if provided with your selected image/configuration)
• The SSD storage size selected at creation (subject to plan/config limits shown in the dashboard)

⚠️ The Main Disk is fixed in size once provisioned and cannot be downgraded after creation.

11.2 Additional SSD Disks (If Available)

You may be able to attach additional SSD disks to a Sense PC for expanded capacity, depending on availability and your Subscription. These disks are associated with the specific Sense PC instance.

• Additional disks may be billed separately and charged in advance as shown in the dashboard.
• Once provisioned, additional disks may not be removable or downgradable.
• Sense PC SSD usage is separate from Sense Cloud usage and billing.

⚠️ Sense PC SSD disks are part of the compute environment and are not intended to serve as a guaranteed backup or archiving solution.

11.3 Sense Cloud vs Sense PC Storage

• Sense Cloud is long-term cloud file storage associated with your Account and billed according to the pricing and tier rules shown in the dashboard.
• Sense PC storage (Main Disk and any additional SSD disks) is tied to a specific Sense PC instance and may be deleted when that Sense PC is deleted.

These storage systems are managed separately and billed separately.

11.4 Operating System Licensing and BYOL

Sense PC instances may be provisioned with Windows or Linux depending on the configuration you select. Windows availability, activation, licensing, and eligible use may depend on the selected configuration, provider terms, Microsoft licensing terms, and your own license rights.

• Linux (such as Ubuntu) is typically provided under open-source licenses and generally does not require activation.
• Windows images may be delivered in an unactivated state by default unless stated otherwise in the dashboard.
• Unless expressly stated in the dashboard or a written agreement, Senseminder does not sell Microsoft licenses, resell Windows license keys, or guarantee that your existing license is eligible for use in a cloud-hosted environment.

If Windows activation is required, you are responsible for obtaining and applying a valid license (BYOL) and ensuring your use complies with Microsoft licensing requirements and any applicable cloud, virtual desktop, commercial, gaming, or remote access rules.

⚠️ You are solely responsible for the legality, validity, and compliance of any licenses you apply.

11.5 Deletion and Termination Effects

When a Sense PC is deleted (or your Account is terminated), the instance and its disks may be permanently deleted. This may remove operating system configurations, installed software, activation data, licenses, application settings, game files, and user files stored on that Sense PC.

• Installed software and configuration data on the Sense PC may be permanently erased.
• Senseminder does not retain, reuse, or transfer your software license keys or activation data.
• You are responsible for deactivating or removing any licenses you applied before deletion, where required by the license terms.

12. Service Availability & Maintenance

• Services are provided “AS-IS” with no uptime guarantee unless expressly stated in a written enterprise agreement.
• Scheduled maintenance may occur, with advance notice when reasonably possible.
• Emergency maintenance may occur without notice.
• We are not liable for temporary unavailability except as stated in Section 17 (Limitation of Liability) and as required by applicable law.

12.1 Performance Disclaimer

Performance, latency, frame rate, responsiveness, download speed, upload speed, and streaming quality may vary based on your selected SensePC location, distance from that location, internet connection, local device, browser or client, Wi-Fi, ISP routing, VPN, third-party networks, game servers, software configuration, AWS capacity, and other factors outside our control. We do not guarantee a specific FPS, latency, resolution, game compatibility, download speed, or performance outcome unless expressly stated in a written agreement.

12.2 Service Unavailability Exclusions

Service unavailability does not include issues caused by user devices, user internet connection, ISP routing, Wi-Fi, VPNs, third-party software, third-party launchers, game servers, account bans, anti-cheat restrictions, AWS or provider events outside our reasonable control, scheduled maintenance, emergency maintenance, user misconfiguration, insufficient wallet balance, Account suspension, prohibited activity, or violations of these Terms.

13. Geographic Availability

• Services may not be available in all countries.
• Performance may vary by selected location.
• Certain features may be restricted based on jurisdiction, provider availability, payment method, licensing, or compliance requirements.
• You are responsible for compliance with local laws.

13.1 Export Controls and Sanctions

You may not use, access, export, re-export, or transfer the Services in violation of U.S. export control laws, sanctions laws, or similar laws. You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction, or if you are listed on any restricted-party list, unless authorized by applicable law.

14. Third-Party Services & Dependencies

Our Services rely on third-party providers and dependencies, which may affect availability, performance, billing, compatibility, and access.

• AWS (cloud infrastructure and hosting)
• Stripe (payment processing)
• Internet service providers and network operators
• Third-party games, launchers, stores, and software providers used by you inside your Sense PC

We are not liable for disruptions, outages, delays, restrictions, bans, compatibility problems, data loss, payment issues, or failures caused by third-party services that are beyond our reasonable control.

15. Termination & Suspension

15.1 User-Initiated Termination

You may terminate your Account at any time through your account settings where available or by emailing support@sensepc.com.

No refunds will be provided for any remaining subscription period except where required by applicable law or expressly stated in these Terms.

15.2 Provider-Initiated Termination

We may suspend or terminate your access to the Services, in whole or in part, if we reasonably determine that:

• You violated these Terms or the Acceptable Use / Code of Conduct section.
• Payment is not received after 30 days.
• We detect or reasonably suspect fraudulent activity, duplicate Account abuse, promo abuse, payment abuse, chargeback abuse, prohibited activity, or a security threat.
• Suspension or termination is required to comply with legal, regulatory, provider, payment network, or infrastructure requirements.
• Your use creates risk to Senseminder, other users, AWS, Stripe, third-party platforms, or the public.

15.3 Notice & Cure Period

For non-emergency violations, we may provide:

• A written notice via email at least 7 days in advance.
• An opportunity to cure the violation where reasonably possible.
• A brief explanation of the reason for the action.

For emergency situations, including security threats, suspected fraud, payment abuse, illegal activity, prohibited content, infrastructure risk, provider policy violations, chargebacks, or abuse of promotions, we may suspend access immediately and without prior notice.

15.4 Effect of Suspension or Termination

During suspension or after termination, access to active resources may be limited or unavailable. Suspension or termination does not necessarily delete billing records, security records, fraud-prevention records, legal records, or other information we are required or permitted to retain. Promotional credits and cashback may be forfeited if suspension or termination results from fraud, abuse, payment abuse, or violation of these Terms.

16. Intellectual Property

All intellectual property rights related to SensePC, the Services, and related materials are protected under applicable law. This section explains ownership and the limits on how you may use our proprietary assets.

16.1 Ownership of the Services and Brand

As between you and Senseminder, Senseminder owns and retains all rights, title, and interest in and to the Services and all related technology, software, interfaces, designs, documentation, workflows, infrastructure logic, billing logic, and operational systems, including any improvements, updates, and derivative works, except for your Content.

• Sense PC and Sense Cloud technologies
• Web, desktop, and mobile applications and user interfaces
• Backend systems, workflows, and service operations
• Documentation, templates, and related materials

Nothing in these Terms grants you any ownership rights in the Services. You receive only the limited rights necessary to use the Services as permitted by these Terms and your Subscription.

16.2 Restrictions on Copying, Reverse Engineering, and Competitive Use

You agree not to, and not to allow others to:

• Copy, reproduce, distribute, sell, rent, lease, sublicense, or otherwise commercially exploit any portion of the Services, except as expressly permitted by Senseminder in writing.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Services, except to the extent such restriction is prohibited by applicable law.
• Use the Services for benchmarking, scraping, or competitive analysis intended to build or offer a competing product or service.
• Modify, adapt, or create derivative works based on the Services, except as enabled through supported features and APIs (if any) provided by Senseminder.
• Use content, outputs, interface behavior, or service data from the Services to train AI/ML models without prior written consent, to the extent permitted by applicable law.

16.3 Trademarks and Copyright

Senseminder, SensePC, Sense PC, Sense Cloud, and related names, logos, and branding elements are trademarks or trade dress of Senseminder (or its licensors). You may not use these marks without prior written permission, except as necessary to identify the Services in a truthful and non-misleading manner.

The Services, including software, user interface, and platform content, are protected by copyright and other intellectual property laws. Unauthorized use is prohibited.

16.4 Feedback

If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant Senseminder a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate that Feedback without restriction or compensation.

17. Limitation of Liability

17.1 Liability Caps

To the maximum extent permitted by applicable law, our total liability to you for any claims arising from or related to the Services is limited to the greater of: (a) the fees paid by you in the twelve (12) months preceding the event giving rise to the claim, or (b) $500 USD.

17.2 Jurisdictional Exceptions

The above limitations apply to the maximum extent permitted by law and do not limit rights that cannot be waived under applicable consumer, privacy, or data protection laws. The limitations may not apply where prohibited by law, including:

• European Union & United Kingdom: Consumer rights under applicable EU/UK consumer laws cannot be limited.
• USA - Consumer Protection: State consumer protection laws in California, Virginia, Colorado, Connecticut, and other states may limit liability waivers.
• Australia: Consumer guarantees under Australian Consumer Law (ACL) cannot be excluded.

17.3 Excluded Liabilities

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law. In particular, the limitations in this section do not apply to liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Gross negligence or willful misconduct.
• A data breach caused by a failure to implement reasonable security measures, to the extent required by applicable law.
• Violations of applicable privacy laws where liability cannot be limited.

17.4 Statute of Limitations

To the extent permitted by applicable law, any claim must be brought within one (1) year of the event giving rise to the claim. If applicable law does not allow a one-year limitation period, the claim must be brought within the shortest period permitted by law.

17.5 Exclusion of Consequential Damages

We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, loss of data, loss of business opportunities, loss of goodwill, reputational harm, third-party account restrictions, game bans, software incompatibility, or lost licenses, except where such exclusion is prohibited by law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Senseminder, and its officers, employees, contractors, providers, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights (including intellectual property, privacy, publicity, software, licensing, or contractual rights).
• Your Content, data, or materials uploaded, stored, transmitted, installed, processed, or created through the Services.
• Your payment abuse, chargebacks, fraud, prohibited activity, or violation of third-party provider terms.

19. Force Majeure

We are not liable for any failure or delay in performing our obligations to the extent caused by events beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• Acts of war, terrorism, or civil unrest
• Government actions or regulatory changes
• Pandemics or public health emergencies
• Cyberattacks, DDoS attacks, or security incidents
• Cloud provider infrastructure failures
• Payment processor, banking, ISP, or network failures
• Third-party game, launcher, software, or licensing provider failures or restrictions

20. Arbitration & Dispute Resolution

20.1 Mandatory Arbitration

Except as described in Section 20.3, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved through binding arbitration administered by the American Arbitration Association ("AAA"). For consumer disputes, arbitration will be administered under the AAA Consumer Arbitration Rules. For business, enterprise, or non-consumer disputes, arbitration will be administered under the AAA Commercial Arbitration Rules, unless the parties agree otherwise.

20.2 Location and Format

For consumer disputes, arbitration may be conducted by video, phone, written submissions, or in the consumer’s county of residence where required by applicable law. For business disputes, arbitration may be conducted in Atlanta, Georgia, USA, or by video conference, unless the arbitrator determines another format is required by applicable law.

20.3 Exceptions

The following disputes are not required to be resolved through arbitration:

• Claims that may be brought in small claims court, if eligible, including claims under $10,000.
• Requests for injunctive or other equitable relief to prevent or address alleged infringement, unauthorized access, abuse, fraud, security threats, or misuse of intellectual property rights.
• Claims that cannot be required to arbitrate under applicable law.

20.4 No Class Actions

To the maximum extent permitted by applicable law, you and Senseminder agree that disputes will be resolved only on an individual basis. There will be no class action or class-wide arbitration, and you waive any right to participate in a class proceeding.

20.5 Opt-Out

You may opt out of this arbitration provision within 30 days of Account creation by emailing contact@sensepc.com with "Arbitration Opt-Out" in the subject line.

21. Changes to the Terms

We may update these Terms from time to time to reflect changes in the Services, legal requirements, security needs, billing rules, provider requirements, or business practices. This section explains how we provide notice and what happens if you do not agree to an update.

21.1 Notification of Changes

When we update these Terms, we will update the “Last Updated” date. For material changes, we may also provide notice through one or more of the following: email, in-dashboard notifications, or notices posted on our website.

21.2 Effective Date and Your Acceptance

• Material changes will generally take effect no earlier than 30 days after we provide notice (unless a shorter period is required for security, legal compliance, provider requirements, billing accuracy, fraud prevention, or operational reasons).
• Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

21.3 If You Do Not Agree

If you do not agree to updated Terms, you must stop using the Services and may close your Account before the updated Terms take effect.

⚠️ Except where required by applicable law or as explicitly stated in these Terms, we do not provide refunds for prepaid subscription periods due to changes in Terms.

22. Communication & Notices

This section explains how we deliver official notices and how you can contact us for support or legal communications.

22.1 How We Send Notices

We may send legal, billing, technical, security, or account-related notices using one or more of the following methods:

• Email sent to the address associated with your Account.
• In-app or dashboard notifications.
• Notices posted on our website or status page (if available).

Notices are considered delivered when sent or posted, even if you do not read them.

22.2 Your Responsibility to Keep Contact Information Current

• Maintain an accurate, accessible email address on your Account.
• Monitor your email and dashboard for important messages.
• Promptly update your contact information if it changes.

If you fail to receive notices due to outdated contact information or delivery issues outside our control, that does not change your obligations under these Terms.

22.3 Contact Methods

• Support and account requests: support@sensepc.com
• General legal, business, and notice requests: contact@sensepc.com

23. Miscellaneous

23.1 Entire Agreement

These Terms, the Privacy Policy, and any referenced policies, addenda, billing rules, product notices, or offer-specific terms constitute the entire agreement between you and Senseminder regarding the Services and supersede any prior or contemporaneous agreements or understandings.

23.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

23.3 Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to an affiliate, successor, or acquirer in connection with a merger, acquisition, reorganization, financing, or sale of assets.

23.4 Governing Law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law principles, except where applicable consumer protection, privacy, data protection, or other mandatory laws provide otherwise.

• United States residents: Applicable state consumer protection laws may apply and may provide additional rights.
• EU/UK residents: Applicable EU/UK consumer protection laws apply and cannot be waived.

23.5 Auto-Renewal Disclosures (USA State Laws)

The following disclosures apply to residents of U.S. states with automatic renewal, subscription, or continuous-service laws where applicable:

• Subscriptions may auto-renew at the end of each billing period unless canceled.
• You may be charged automatically at renewal using your wallet balance, selected payment method, or auto-recharge method where enabled.
• You may cancel auto-renewal through account settings, dashboard controls where available, or by emailing support@sensepc.com.
• For monthly renewals, renewal notices may be sent approximately 7 days before renewal where required or reasonably practicable.
• Clear cancellation instructions are provided in the account dashboard where available.

23.6 EU/UK Consumer Rights

If you are a consumer located in the European Union or United Kingdom, you may have a statutory right to cancel certain purchases within 14 days (the “cooling-off period”) without giving any reason, unless an exception applies under applicable law.

• You may have the right to cancel within 14 days of purchase.
• Where applicable, refunds will be processed within 14 days of receiving your cancellation notice.
• If you request immediate access to digital services, cloud resources, or digital content during the withdrawal period, you may be required to expressly consent to immediate performance and acknowledge that your withdrawal rights may be limited or lost once the service has been fully performed, to the extent permitted by applicable law.