Privacy Policy

1. How We Handle Your Data

Welcome to Senseminder. This Privacy Policy explains how Senseminder LLC ("Senseminder", "SensePC", "we", "our", or "us") collects, uses, shares, and protects personal information when you interact with our websites, applications, dashboards, support tools, Sense PC virtual desktop computing services, Sense Cloud cloud-based file storage, billing systems, and related products and services (collectively, the "Services").

Senseminder LLC is a U.S.-based company registered in the State of Georgia. We design our privacy practices to comply with applicable privacy and data protection laws where they apply to Senseminder LLC and the Services, including relevant U.S. state privacy laws and, where applicable, GDPR and UK GDPR requirements.

This Policy should be read together with our Terms of Service, acceptable use rules, billing terms, promotion terms, and any product-specific notices that apply to your account or use of the Services.

By using our Services, you acknowledge this Privacy Policy. If you do not agree with how we handle information, please do not use the Services.

2. Personal Information We Collect

We collect personal information and service information that is necessary to deliver, secure, bill, support, and improve SensePC. The information we collect depends on how you use the Services.

2.1 Information You Provide Directly

• Full name, email address, and phone number
• Account login details and authentication choices
• Billing address, payment method metadata, invoices, and wallet/recharge records
• Organization name, workspace name, team role, or business account details, if applicable
• Profile image, display name, or optional account preferences
• Support tickets, chat messages, email communications, screenshots, attachments, and feedback you submit
• Promotion, referral, coupon, or signup-credit information you provide or redeem

Support screenshots, logs, and attachments may contain personal information or user content. Please avoid submitting sensitive information unless it is necessary for the support request.

2.2 Information Collected Automatically

• IP address, approximate geolocation, timezone, and network-related signals
• Device type, operating system, browser type, browser version, and user-agent information
• Login timestamps, account activity, session events, dashboard actions, and security events
• Clickstream data, page views, navigation paths, feature usage, session duration, and performance diagnostics
• Connection status, launch attempts, runtime history, uptime, stop/start/delete actions, and service interactions
• Fraud, risk, abuse-prevention, promo-eligibility, payment-risk, and account-integrity signals

2.3 Information From Third Parties

• Authentication providers such as Google, Microsoft, or Discord, where enabled
• Payment processors, card networks, banks, fraud-prevention providers, and billing partners
• Referral programs, affiliates, advertising platforms, or campaign attribution partners
• Business customers, workspace owners, or team administrators who invite or manage users
• Security, abuse-prevention, or compliance sources when needed to protect the platform

2.4 Sense PC, Sense Cloud, Usage & Preferences Information

• System configurations, including CPU, RAM, GPU, storage, operating system, plan, and selected location
• Sense PC instance IDs, names, status, runtime history, lifecycle events, and scheduling settings
• Sense Cloud file metadata, upload/download events, storage usage, file names, file size, and file type where needed to provide the service
• Support interaction history, troubleshooting logs, diagnostics, and authorized support context
• Billing plan, wallet balance, promo balance, cashback balance, recharge history, usage history, and invoice records

2.5 Sensitive Information

We do not request sensitive personal information such as government identification numbers, precise health information, biometric identifiers, religious beliefs, or political opinions unless required for a specific support, security, legal, or verification purpose. Please do not upload or submit sensitive information unless it is necessary for your use of the Services or a support request.

Because SensePC and Sense Cloud allow users to create, upload, store, or download their own content, users may choose to place sensitive information in their own environments. You are responsible for deciding what content you store or process through the Services and for ensuring that you have the right to do so.

3. How We Use Your Information

Senseminder collects and uses information for business, legal, security, billing, support, and operational purposes connected to the Services.

3.1 To Provide and Maintain Services

• Authenticate users and manage account access
• Deliver Sense PC, Sense Cloud, dashboard, support, and billing functionality
• Create, launch, stop, delete, schedule, resize, and monitor Sense PC instances
• Process billing, wallet recharges, subscriptions, invoices, refunds, disputes, promotions, and usage charges
• Provide technical support, account support, and service notifications
• Send system alerts, security notices, billing notices, policy updates, and service communications

3.2 To Improve User Experience and Service Quality

• Enhance system stability, security, latency, reliability, and user experience
• Identify and fix technical issues, failed launches, billing errors, or performance problems
• Optimize features, onboarding, plan recommendations, location recommendations, and support workflows
• Conduct quality, satisfaction, product, and usability analysis
• Measure conversion, retention, campaign performance, and product engagement where permitted

3.3 For Communications and Marketing

• Send product updates, feature announcements, service tips, tutorials, and account notices
• Deliver promotional offers, referral information, usage tips, or educational content where permitted
• Request feedback, reviews, survey participation, or support follow-up
• Note: You can opt out of marketing communications through available unsubscribe options, account settings, or by contacting us. You may still receive transactional, billing, security, and service-critical messages.

3.4 For Legal, Safety, Fraud Prevention, and Security Purposes

• Enforce Terms of Service, acceptable use rules, billing terms, and promotion terms
• Detect, prevent, investigate, and respond to fraud, payment abuse, promo abuse, fake accounts, unauthorized access, malware, prohibited activity, and infrastructure abuse
• Maintain audit trails, investigate violations, preserve evidence, and protect platform integrity
• Respond to legal requests, regulatory obligations, subpoenas, court orders, and law enforcement requests
• Protect the rights, property, privacy, safety, and security of Senseminder, our users, service providers, and the public

3.5 Aggregated and De-Identified Information

We may create and use aggregated, anonymized, or de-identified information for analytics, capacity planning, pricing analysis, security trends, product improvement, benchmarking, and business reporting. We do not use this information to identify you, and we maintain reasonable measures designed to prevent re-identification, except where necessary to test or validate our de-identification controls or as otherwise permitted by applicable law.

4. Sense PC, Sense Cloud, and User Content

SensePC is a cloud PC and cloud storage platform. Your Sense PC environment may contain files, applications, browser sessions, game launchers, downloaded content, settings, user-created work, and other user-generated content. Sense Cloud may contain files and folders you upload, create, organize, or download.

4.1 No Routine Review of Private Content

We do not routinely view the contents of your Sense PC desktop or Sense Cloud files. We primarily process account, billing, metadata, resource, system, and security information needed to provide the Services.

4.2 Limited Access When Necessary

We may access, review, preserve, restrict, or disclose limited account, system, billing, support, resource, security, or user content information when reasonably necessary to operate the Services, troubleshoot a support issue, recover from an outage, investigate abuse or security threats, enforce our Terms, comply with law, protect users, or respond to a user-authorized support request.

4.3 Remote Session, Device Permissions, and Passthrough Features

When you connect to a Sense PC, the Services may process remote session data necessary to deliver the experience, including display stream data, keyboard input, mouse input, clipboard events where enabled, connection status, latency, frame rate, bandwidth, device type, browser type, and session diagnostics. If you enable optional device passthrough features such as microphone, webcam, or other device permissions, those signals may be transmitted between your local device and your Sense PC for the purpose of providing the requested feature.

Clipboard sharing and device passthrough features may be controlled by browser permissions, client settings, operating system permissions, or SensePC session settings. Disabling these permissions may limit related features.

We do not routinely record remote desktop sessions, webcam streams, microphone audio, or keyboard input. We also do not use those signals for marketing or behavioral advertising. We may process session metadata, diagnostics, and security events to operate, troubleshoot, secure, and improve the Services.

4.4 User Responsibility for Content

You are responsible for the files, applications, software, accounts, downloads, launchers, scripts, configurations, and other content you place in or use through Sense PC or Sense Cloud. You must not use the Services for illegal, harmful, abusive, infringing, malicious, pirated, cracked, license-bypassing, unauthorized, circumvention-related, or prohibited activity.

4.5 Backups and Deletion

When you delete a Sense PC, local storage attached to that PC may be permanently removed and may not be recoverable. Before deleting a PC, you should move files you want to keep to Sense Cloud or another approved backup location. Deletion from active systems may occur before deletion from encrypted backups, disaster recovery copies, security logs, and audit records.

4.6 Third-Party Accounts, Apps, and Game Launchers

If you sign in to third-party websites, applications, game launchers, stores, developer tools, or other services from within your Sense PC, those third parties may collect and process your information according to their own terms and privacy policies. SensePC is not responsible for the privacy or security practices of third-party services you choose to access, install, or use.

5. Billing, Wallet, and Payments

We process billing and payment-related information to operate wallet balances, recharges, invoices, usage billing, promotions, cashback, refunds, disputes, subscription renewals, and account-level billing controls.

5.1 Payment Processing

We use Stripe and related payment partners to process payments. SensePC does not store full payment card numbers or full card security codes on our own systems. We may receive and store limited billing information, payment method metadata, transaction identifiers, payment status, invoice records, wallet balance records, recharge history, refund records, disputes, chargeback information, and fraud-risk signals necessary for billing, accounting, support, and fraud prevention.

5.2 Wallet, Promo, and Cashback Records

We may maintain records of wallet balances, promo balances, cashback balances, signup credits, plan charges, auto-renewal settings, recharge attempts, failed payments, refund decisions, and usage-based charges to deliver billing functionality, resolve disputes, prevent abuse, and comply with tax, accounting, and legal obligations.

5.3 Payment and Promotion Abuse Prevention

We may use account, payment, device, IP, approximate location, usage, and risk signals to detect and prevent payment abuse, promo abuse, fake accounts, multiple account misuse, disposable email abuse, unauthorized card use, chargeback abuse, and violations of promotion terms. Accounts involved in abuse may be restricted, suspended, terminated, or denied promotional eligibility as permitted by our Terms and applicable law.

6. Fraud, Abuse, and Platform Safety

Because SensePC provides cloud computing resources, cloud storage, remote desktop access, payment features, and promotional credits, we must protect users, our infrastructure, our service providers, and the public from misuse.

6.1 Safety Signals We May Process

• IP address, approximate location, device, browser, user-agent, and network signals
• Account creation patterns, login history, failed authentication attempts, and session activity
• Payment status, failed recharge attempts, chargeback signals, billing disputes, and payment-risk indicators
• Promo redemption patterns, disposable email indicators, duplicate account signals, and eligibility checks
• Resource usage anomalies, launch patterns, runtime activity, support history, and security events
• Reports from users, service providers, security vendors, or law enforcement where applicable

6.2 Platform Protection Actions

We may use manual review, automated tools, and semi-automated risk systems to detect, prevent, investigate, and respond to suspicious activity. Where necessary, we may limit promotions, require additional verification, restrict functionality, suspend access, remove resources, terminate accounts, preserve evidence, or report activity to service providers or authorities.

Where required by applicable law, decisions that produce legal or similarly significant effects will not be based solely on automated processing without appropriate safeguards, which may include human review, the ability to contest the decision, and the ability to provide additional information.

Account restriction, suspension, or termination does not necessarily delete billing records, security records, fraud-prevention records, legal records, or other information we are required or permitted to retain. Access to active resources may be limited during review, suspension, nonpayment, chargeback, or investigation.

6.3 User Review and Appeals

If you believe a fraud, abuse, billing, or security decision was made in error, you may contact support. We may require identity, account, payment, or ownership verification before reviewing or reversing a decision.

7. AI-Assisted Features and Data Isolation

We may use AI-assisted tools to improve support, onboarding, plan guidance, documentation, abuse detection, and user experience. These tools may help support agents summarize tickets, identify relevant troubleshooting steps, recommend draft replies, improve help content, detect suspicious activity, or help users choose plans, configurations, locations, and storage options.

7.1 Human Review for Support Actions

AI-assisted outputs may be reviewed by SensePC personnel before action is taken where appropriate. AI tools are intended to assist service delivery and support quality, not replace all human review.

7.2 User-Specific Context

Where AI tools process user-specific support, billing, configuration, account, usage, or status context, that processing is limited to providing support, operating the Services, improving safety, assisting the user, or improving internal documentation and workflows.

7.3 Private Content and Model Training

We do not use private user files, Sense Cloud content, or the contents of a user's Sense PC desktop to train public AI models. We maintain user-data isolation and do not intentionally expose one user's private account data to another user.

We do not use the contents of your private Sense PC desktop, Sense Cloud files, support attachments, or private user content for behavioral advertising.

7.4 Public Chatbots and Public Knowledge

Public-facing AI assistants, if offered, are intended to use public product information, documentation, tutorials, announcements, and general sales or support guidance. Public assistants must not expose private user account, billing, support, file, or Sense PC data.

8. How We Share Your Information

We do not sell your personal information. We share information only as needed to deliver the Services, operate our business, secure the platform, process payments, comply with law, enforce our Terms, or protect Senseminder, our users, service providers, and the public.

8.1 With Service Providers and Contractors

• Cloud infrastructure, hosting, storage, networking, and compute providers
• Payment processors, billing systems, banks, card networks, and fraud-prevention providers
• Authentication, email, notification, analytics, support, and customer communication tools
• Security, monitoring, logging, abuse-prevention, and incident-response providers
• Professional advisors, accountants, auditors, attorneys, insurers, and compliance providers
• All providers are expected to protect information and process it only for authorized purposes

8.2 For Legal Compliance, Safety, and Enforcement

• To comply with laws, subpoenas, court orders, legal process, regulatory requests, or government requests
• To investigate fraud, abuse, security threats, payment disputes, or Terms violations
• To protect the rights, safety, privacy, security, infrastructure, or property of Senseminder, users, service providers, or the public
• To preserve evidence, enforce agreements, recover amounts owed, or defend legal claims

8.3 Legal Request Review

We review legal requests for validity and scope. Where legally permitted and appropriate, we may notify affected users of legal requests. We may delay or withhold notice when prohibited by law, when notice could create risk, or when necessary to protect an investigation, users, or the platform.

8.4 Business Transfers

In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, user information may be transferred as part of the business transaction. We will take reasonable steps to ensure the receiving party handles information consistently with this Policy or provides notice of any material changes.

8.5 With Your Consent or Direction

We may share information when you instruct us to do so, authorize an integration, connect a third-party service, invite a team member, submit a support request, or otherwise provide consent.

9. Third-Party Service Providers and Subprocessors

We use trusted third-party service providers and subprocessors to operate, secure, support, bill, and improve the Services. These providers may process personal information only for authorized business purposes and subject to appropriate contractual, technical, and organizational safeguards.

9.1 Current Core Subprocessors

9.2 Subprocessor Change Notification

• We may update our subprocessors as our Services evolve.
• We may notify users or customers of material subprocessor changes through email, dashboard notice, website notice, contract notice, or another reasonable method.
• Enterprise customers may receive advance notice of material new subprocessors where contractually required.
• Enterprise customers may object to a new subprocessor on reasonable data protection grounds by contacting contact@sensepc.com within the stated notice period, if an objection right is included in the applicable agreement.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law, contract, security, billing, dispute, fraud prevention, backup, or compliance needs.

10.1 Specific Retention Periods

10.2 Deletion Procedures

• After applicable retention periods expire, we delete, anonymize, or aggregate information using reasonable methods designed to prevent routine recovery.
• Deletion from active systems may occur before deletion from encrypted backups, security logs, disaster recovery copies, and audit records.
• Backup copies are retained for a limited period and are not restored except for disaster recovery, security, legal, or continuity purposes.

10.3 Legal Exceptions

• We may retain data beyond the stated periods when required or permitted for:
  • Legal obligations, litigation holds, subpoenas, government investigations, tax records, or audit obligations
  • Dispute resolution, billing disputes, chargebacks, debt collection, or enforcing our Terms
  • Fraud prevention, security investigations, abuse prevention, or platform protection

10.4 User-Initiated Deletion

• Users may request deletion by contacting contact@sensepc.com, subject to account verification, legal retention, billing, security, fraud-prevention, backup, and dispute-related exceptions.

11. Cookies & Tracking Technologies

We may use cookies, pixels, local storage, SDKs, server-side events, device identifiers, log files, and similar technologies to operate the Services, keep users signed in, remember preferences, secure accounts, prevent fraud, measure performance, understand product usage, troubleshoot issues, and evaluate marketing effectiveness.

11.1 Categories of Technologies We May Use

• Essential technologies for login, authentication, session security, checkout, account management, and platform operation.
• Preference technologies for remembering settings, interface choices, and user experience preferences.
• Analytics and performance technologies for understanding usage, performance, errors, conversion, and product quality.
• Advertising and attribution technologies for measuring campaign performance, referral sources, and marketing effectiveness where permitted.
• Security and fraud-prevention technologies for protecting accounts, promotions, payments, infrastructure, and users.

11.2 Consent and Choices

Where required by law, we request consent before using non-essential cookies or similar technologies. You may manage cookie preferences through available cookie controls, browser settings, device settings, or by contacting us. Blocking some technologies may affect website functionality, login persistence, security checks, support, or billing workflows.

11.3 Do Not Track and Global Privacy Control

Some browsers transmit Do Not Track or Global Privacy Control signals. Do Not Track is not a uniform legal or technical standard, and our Services may not currently respond to all browser-based privacy signals. Where required by applicable law, we will provide a reasonable method for eligible users to opt out of sale, sharing, targeted advertising, or similar processing, which may include available privacy controls, browser-supported signals, or contacting us.

12. Your Rights & Choices

Depending on your location and applicable law, you may have rights over your personal information. We may need to verify your identity and authority before fulfilling a request.

12.1 Right to Access

• Request a copy of personal information we hold about you

12.2 Right to Rectification

• Request correction of inaccurate or incomplete information

12.3 Right to Deletion

• Request deletion of personal information, subject to legal, billing, security, fraud-prevention, backup, and operational exceptions

12.4 Right to Restrict or Object to Processing

• Request to pause or restrict certain uses, or object to specific processing where applicable

12.5 Right to Data Portability

• Receive eligible data in a structured, machine-readable format or request transmission to another provider where technically feasible and legally required

12.6 Right to Withdraw Consent

• Withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal

12.7 How to Exercise Your Rights

• Email: contact@sensepc.com
• Provide your name, email, account ID if available, location/state/country, and the right you wish to exercise
• Response time depends on applicable law and request complexity

12.8 Identity Verification

• For Account Holders: Email from the registered address, dashboard login, MFA verification, payment verification, or other reasonable account verification may be required.
• For Non-Account Holders: Provide name, email address, approximate interaction date, request details, and any reasonable verification information we request.

12.9 Data Portability Details

• Portable data: Eligible account profile, user-provided content, Sense Cloud files, usage history, settings, and other information required by applicable law.
• Formats: JSON, CSV, ZIP archive, or another reasonable format.
• Limitations: Exports may exclude security logs, fraud-prevention signals, internal notes, proprietary risk scores, confidential business information, and information that would affect another user's privacy or security.

13. USA Privacy Rights (State Privacy Laws)

This section applies to U.S. residents where applicable state privacy laws provide privacy rights, including California CCPA/CPRA, Virginia CDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and similar state privacy statutes where applicable to Senseminder LLC.

13.1 Information We Collect (Last 12 Months)

13.2 Your U.S. Privacy Rights

• Right to Know — Request disclosure of personal information collected, used, disclosed, sold, or shared.
• Right to Delete — Request deletion of personal information, subject to exceptions.
• Right to Correct — Request correction of inaccurate personal information.
• Right to Opt Out — We do not sell personal information. Where applicable, you may opt out of sharing for cross-context behavioral advertising.
• Right to Non-Discrimination — We will not unlawfully discriminate against you for exercising privacy rights.
• Right to Limit Sensitive Personal Information — Where applicable, you may request limits on certain uses of sensitive personal information.
• Right to Appeal — Where required by applicable law, you may appeal a denied privacy rights request.

13.3 How to Exercise Your Rights

• Email: contact@sensepc.com
• Subject Line: "U.S. Privacy Rights Request"
• Include full name, email address, account ID if applicable, state of residence, and requested action
• Response Time: Within the timeframe required by applicable state law, subject to permitted extensions

13.4 Do Not Sell or Share My Personal Information

We do not sell personal information for money. If we use advertising, attribution, or analytics technologies that are considered "sharing" or targeted advertising under applicable state privacy laws, eligible users may opt out through available privacy controls, browser preference signals, or by contacting us.

13.5 Authorized Agent Requests

• If submitting a request through an authorized agent, the agent must provide:
  • Written authorization signed by you or other legally valid proof of authority
  • Proof of the agent's identity
  • Verification of your identity directly with us, unless an exception applies
  • Any additional proof required by applicable state law

14. Notice to European Users (GDPR/UK)

If you are in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, this section provides additional information about processing under GDPR, UK GDPR, and similar data protection laws where applicable.

14.1 Data Controller

• Senseminder LLC
• Registered in: Georgia, USA
• Email: contact@sensepc.com

14.2 Legal Bases for Processing

14.3 Your GDPR Rights

• Access — Obtain confirmation and a copy of your data
• Rectification — Correct inaccuracies or incomplete data
• Erasure — Request deletion, subject to exceptions
• Restriction — Ask us to restrict processing in specific scenarios
• Portability — Receive eligible data in a machine-readable format
• Objection — Object to processing based on legitimate interests or direct marketing
• Withdraw Consent — Withdraw consent at any time where processing is based on consent
• Complaint — Lodge a complaint with your local supervisory authority

To exercise GDPR rights, contact contact@sensepc.com. We respond within the timeframe required by applicable law, subject to identity verification and permitted extensions.

14.4 Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local supervisory authority.

Find contact details at: https://edpb.europa.eu/about-edpb/board/members_en

14.5 EU/UK Representative

Where required by applicable data protection law, we will appoint an EU and/or UK representative and make the representative contact details available. If an exception applies and a representative is not required, we will continue to provide privacy request support through the contact methods listed in this Policy.

15. Children's Privacy

SensePC is not directed to children under 16. Users under 16 may not create an account or use the Services directly. We do not knowingly collect personal information from children under 13 as defined by COPPA.

15.1 Age Restriction

• If you are under 16, do not register for an account, use the Services directly, or submit personal information.
• During registration, users may be required to certify that they meet the minimum age requirement.

15.2 Parent or Guardian-Controlled Use

If a parent or guardian wants to allow a minor to use SensePC, the parent or guardian must create, own, control, and supervise the account and remains responsible for all activity under that account, including billing, content, downloads, installed applications, and compliance with our Terms.

15.3 Age Verification

• We reserve the right to:
  • Request additional age or account ownership verification
  • Restrict, suspend, or terminate accounts of suspected underage users
  • Delete information associated with underage users where required by law

15.4 Discovery of Underage Users

• If we discover that we collected personal information from a child under 13 without legally required consent, or from an under-16 user in violation of this Policy, we will take appropriate steps, which may include:
  • Deleting the information where required
  • Restricting or terminating the associated account
  • Notifying the registered email address where appropriate

15.5 Parental Rights

• Parents or guardians may request review, correction, or deletion of information associated with a minor where required by law.

To Exercise Parental Rights: contact@sensepc.com

Senseminder LLC, Attn: Privacy - Children's Inquiries, Atlanta, Georgia, USA

We may request reasonable verification, which may include proof of parental relationship, the child's account information, or other information needed to verify authority. We request government ID only when necessary and handle it according to our verification procedures.

16. International Transfers

Senseminder LLC is headquartered in the United States and uses cloud infrastructure and service providers that may process or store information in the United States, Europe, and other countries where we or our providers operate.

16.1 Global Infrastructure

To provide high availability, performance, support, security, and selected service locations, we may process data in the United States or other countries. Your selected SensePC location may affect where certain compute, storage, or session-related data is processed.

Selecting a SensePC location affects where certain compute, storage, and session resources are provisioned, but it does not guarantee that all account, billing, support, security, analytics, or operational data will remain only in that location unless we expressly agree otherwise in a written enterprise agreement.

16.2 Data Protection Safeguards

• For international transfers, particularly from the EEA, UK, or Switzerland, we rely on appropriate safeguards where required, such as:
  • Standard Contractual Clauses or other lawful transfer mechanisms
  • Data Processing Agreements with vendors where appropriate
  • Technical and organizational security measures
  • Encryption, access controls, logging, and vendor risk controls where applicable

16.3 Data Privacy Framework Status

Senseminder LLC does not claim certification under the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework, or Swiss-U.S. Data Privacy Framework unless and until it is officially self-certified and listed by the appropriate authority.

16.4 User Acknowledgement

By using the Services, you acknowledge that your information may be processed and transferred outside your jurisdiction as necessary to deliver, secure, support, bill, and improve the SensePC platform.

Questions about international transfers? Contact contact@sensepc.com

17. Data Security

We implement reasonable administrative, technical, and organizational security measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. No system is perfectly secure, but we work to reduce risk and respond to security threats.

17.1 Security Measures

• Encryption: HTTPS/TLS for data in transit and encryption controls for sensitive data at rest, including AWS KMS where used.
• Access Controls: Role-based access controls, least-privilege access, administrative controls, and internal access review practices.
• Secure Infrastructure: Cloud security best practices, network isolation, firewalls, private resources, and infrastructure monitoring.
• Monitoring: Automated alerts, logging, suspicious activity detection, and incident response workflows.
• Data Minimization: We seek to limit access and processing to what is necessary for the relevant business, support, legal, billing, or security purpose.
• Assessments: We may conduct internal reviews, vulnerability checks, audits, and third-party assessments as appropriate for the size and maturity of the Services.

17.2 Your Role in Security

• Use strong, unique passwords
• Enable multi-factor authentication where available
• Keep login credentials confidential
• Log out of shared or public devices
• Do not install untrusted, cracked, malicious, or unauthorized software in your Sense PC
• Promptly report suspicious activity or unauthorized access

Suspected unauthorized access? Contact contact@sensepc.com immediately.

17.3 Limitation and Shared Responsibility

While we take reasonable security steps, no system, network, or cloud environment is completely immune to security incidents. You are responsible for maintaining secure account credentials, using the Services lawfully, securing software you install, and following our Terms and acceptable use rules.

18. Data Breach Notification

18.1 Our Commitment

In the event of a security incident involving personal information, we take steps designed to contain, investigate, assess, remediate, and document the incident. Where required by law, we notify affected users and/or regulators without undue delay and within applicable legal timelines.

• Step 1: Internal Assessment
  • Contain and assess the incident scope
  • Determine affected systems, users, and data types where possible
  • Document known facts, timeline, evidence, and response actions
• Step 2: User Notification Where Required
  • Notify affected users where required by applicable law
  • Describe the nature of the incident and information affected where known and appropriate
  • Explain measures taken and recommended user actions
  • Offer additional assistance or identity protection services if appropriate
• Step 3: Regulatory Notification Where Required
  • Report to supervisory authorities or regulators as required
  • For U.S. users: Notify according to applicable state breach notification laws and any applicable federal requirements
  • For GDPR-covered incidents: Notify the relevant supervisory authority within 72 hours where required

18.2 What Constitutes a Breach

A data breach generally means unauthorized access, disclosure, acquisition, or loss of personal information that compromises security, confidentiality, or integrity and triggers notification obligations under applicable law.

18.3 Non-Reportable or Lower-Risk Incidents

• Unsuccessful access attempts or blocked attacks
• Encrypted data incidents where encryption keys were not compromised and notice is not legally required
• Incidents involving data that was already public
• Internal events that do not compromise personal information or trigger legal notice obligations

Contact for Security or Breach Inquiries: contact@sensepc.com

19. Business and Team Accounts

If you use SensePC through a business, team, workspace, organization, school, or other managed account, your use may be subject to that organization's internal policies and administrator controls.

19.1 Administrator Access and Controls

Account owners and authorized administrators may access certain account information, assigned PCs, member names, member emails, roles, usage records, billing status, support tickets, administrative logs, and workspace activity. Administrators may create, assign, de-assign, stop, delete, or manage Sense PCs and may control user access based on their permissions.

19.2 Organization-Provided Information

Your organization may provide information about you, such as your name, work email, role, team membership, or assigned resources. We process this information to provide business account functionality, support, security, and billing.

19.3 Leaving a Workspace

If you leave an organization or your administrator removes your access, your access to organization-managed SensePC resources may end. Certain records may remain available to the organization owner or administrators as needed for billing, audit, compliance, support, or business continuity.

19.4 Customer-Controlled Data

For certain business or team account data, the organization may act as the controller or business that determines how its users are invited, managed, assigned resources, monitored, or removed. In those cases, Senseminder may process information on behalf of the organization to provide the Services, subject to the applicable agreement.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, practices, technology, legal requirements, security needs, billing systems, AI-assisted features, or other factors.

• When we make changes:
  • We update the “Last Updated” date at the top of this document
  • We may notify you via email, dashboard notice, website notice, or other reasonable method for material changes
  • Where legally required, we will provide advance notice or obtain consent before material changes take effect

Your continued use of the Services after changes become effective means you acknowledge the updated Privacy Policy. If you disagree with the updated Policy, you may stop using the Services and close your account, subject to applicable terms and obligations.

We encourage periodic review of this Privacy Policy to stay informed about our data practices.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Senseminder LLC
• General Privacy: contact@sensepc.com
• Security Issues: contact@sensepc.com
• Legal Inquiries: contact@sensepc.com
• Mailing Address: Senseminder LLC, Attn: Privacy Officer, 1372 Peachtree, Atlanta, GA 30309, USA

Additional Notes

• For U.S. residents: Exercise your state privacy law rights using the contact information above with “U.S. Privacy Rights Request” in the subject line.
• For European residents: Contact us first if you have concerns about our data handling practices. You may also contact your local Data Protection Authority.
• For security reports: Please include relevant details, timestamps, affected account information, and steps to reproduce the issue where safe and appropriate.